Spend a Little Time with Agents
and You Learn a Lot About Carriers

SEE FOR YOURSELF:

READ OUR INSIGHT REPORTS

 

WATCH OUR AGENT VIDEOS

 

WHAT AGGRAVATES AGENTS

 

MORE COOL TOOLS

 

All it Takes is Some Listening…

The Agent Insight Initiative

Since 2009, Agencyport Software, a leading designer of Agent web portals for P&C insurance companies, has taken to the streets regularly to gather firsthand the good, the bad and the ugly from independent Agents’ their thoughts about their carrier partners. And oh the tales we hear.  What makes Agents happy. Frustrated. What’s important to them when choosing a carrier for business. What’s not. What are some carriers doing right… and others not.

Bookmark this page, have a seat and find out.

  • Allow your agents to specify a ‘need by’ date in case they require a quote prior to the renewal date. Business process transparency makes Agents happy.

    Successful Agent Engagement
  • For personal and small commercial business, Agents expect a straight through process with the carrier whenever possible.

    Ease of Doing Business Report
  • Any services or systems that your website interacts with have to respond in under 5 seconds. Anything more and you’re creating (Agent) angst.

    The Original Agent Insight Tour
  • Agents are constantly getting work pushed on them. Don’t make Specialty lines another case of carriers pushing the work to the Agents with no upside.

    Automating Specialty Distribution
  • Your portal’s workflow needs to be crystal clear. Users should never have to wonder what to do next in order to move forward with their tasks.

    Ten Things That Drive Your Agents Nuts

More Cool Tools

Top 10 Things
That Drive Agents Nuts
Become your Agent’s go-to provider.

WATCH

Boosting Agent Loyalty
Ten actionable steps to improve doing business for your Agents.

DOWNLOAD

Download Value Checklist
Are you (and your agents) getting the most out of Download?

DOWNLOAD

Agent Quiz
Test your knowledge of what your agents really want.

TAKE THE QUIZ

 

Insight Reports

THE ORIGINAL INSIGHT TOUR REPORT
Where it all began. 30 days. 66 agencies. 1500 miles. Countless lessons learned.

DOWNLOAD

Easier is Better Business

Six ways to improve ease of doing business for your agents

DOWNLOAD

Designing a Successful
Agent Engagement Program

Four Steps to Help Ensure Adoption of Carrier Systems

DOWNLOAD

 

Specialty Business Automation:
Not all Lines (or Agents) are the Same

Write Specialty business? Moving it to the web? Download our report to understand what you need to know before you begin, learn which lines to start with, and get tips for a smooth Agent rollout.

DOWNLOAD

Ten Things that Drive Your Agents Nuts

Our article published in ITA Pro Buyers’ Guide with the list of issues that regularly float to the top of agents’ gripe list.

READ ARTICLE

Going Direct. Where Do Agents Stand?

Learn how agents are thinking about and responding to this consumer-driven trend, and some of the ways that carriers and agents are working together to provide a balanced solution to the market.

DOWNLOAD

 

AGENT AGGRAVATION SERIES

Bite-sized profiles of Agents’ biggest gripes when transacting business with carriers…

and some thoughts on how to ease the pain.

Check back soon for more aggravations!

Upload That Doesn’t Work

 

The Good and Bad Around Agent Portals: An At-a-Glance Guide
Download Destroying Agency Management System Data

 

Slow Response Time

The Inability to Quote and Bind Online

 

 

THE RELATIONSHIP BETWEEN AGENTS AND CARRIERS IS EVOLVING FASTER THAN EVER.

Keeping them strong and productive takes candid conversation and fresh ideas.
Large or small, what do you think is critical moving forward?

Carriers, what do you want to know from Agents?

 

Agents, tell us what carriers need to know.

 

 

 

 

 

Videos

2015

2014

2013

Where it all began: The Original Agent Insight Tour

Watch what happens when you release a dozen or so Insurance IT fanatics to the highways and byways of the east coast for a month in search of the Ultimate Truth: What Agents want. You’ll laugh, you’ll cry, you’ll tremble and rejoice. And you’ll be a deeply better Carrier for all of it.

Pre-Tour

About

Day 1

Day 2

Day 3

Day 4

Day 5

Day 6

Day 7

Day 8

Day 9

Day 10

Day 11

Day 12

Day 13

Day 14

Day 15

Day 16

Day 17

Days 20-30

 

Carriers, have a question for an Agent?

Agents, want to share your concerns with carriers?

Tweet to @agencyport with the hashtag
#agentsknow and we’ll keep the conversation going!

 

 


Copyright © Agencyport Software 2016.
Image by Kenny Louie.

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